Privacy, Copyright, Terms & Conditions

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Booking Terms & Conditions


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rexresorts.com will always try to provide the latest information regarding our properties and product offerings, however, please check any details, which may be important to you, with your travel agent. Information presented here is subject to change and is not guaranteed to be free from errors. This website only applies to rex resorts product offerings located in the Caribbean & Kenya.

Privacy Statement

This privacy statement covers the rexresorts.com website, covered is the use of personal information that rex resorts collects when you use the website and also gives you information about cookies.

Information Profile and Ownership

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. By entering your details in the fields requested, you enable rex resorts to provide you with the services you select. Whenever you provide such personal information, we will act in accordance with current legislation and aim to meet current Internet best practice.

Your profile will never be shared with third parties without your prior consent.

Cookies

Cookies are small pieces of text, which often include an anonymous unique identifier, which are sent to your browser from a website's computer. Session cookies only last as long as you are logged in or have your browser open. Permanent cookies are stored on your disc, and so remain available the next time that you use your browser.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website features.

What information do we collect?

We collect three kinds of information from visitors to rexresorts.com: feedback (through visitors emailing us), name, email and mailing address information (through completion of our brochure request form) and site usage information, from cookies and log files.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.  Any queries or comments about this policy should be forwarded to .

Copyright

All material contained within this website is owned entirely by rex resorts and cannot be used, reproduced, copied or modified, either as a whole or parts there of, without prior consent by rex resorts.


Booking Terms & Conditions

These terms, together with our confirmation invoice, constitute the entire agreement and you confirm that you have not been induced to enter into the agreement by replying on any representations outside these terms and conditions and your booking confirmation.

Payment

Booking is confirmed subject to payment and notification from our offices. Payment is to be made in full at time of reservation via credit (MasterCard, Visa, American Express). Our charge will appear on your bank statement as MARKETING & RESERVATIONS (USA) INC. Please note that the prices shown are for accommodation only plus meal/board arrangements as appropriate and does not include flights, transfers nor insurance.

Changes to your reservation

If after our confirmation has been received, you wish to change your reservation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made by the ‘lead name’ on the booking. You will be asked to pay an administration fee of US$25 per person. Only one change per arrival date per booking may be permitted. Further changes may result in cancellation charges, which are detailed below, being applied.

It is unlikely that we will have to make any changes to your reservation however we reserve the right to do so at any time. We will notify you as soon as possible should any changes occur. In any instance of an overbooking where we must cancel your reservation, we will refund your payment in full. Should you leave the resort prior to your confirmed original departure date a charge will be made equating to 3 unused nights. Should the expected arrival not materialize, no refunds will be provided. No refund of unused nights will be given to guests who are delayed 24 hours or more.

Changes to special rate periods, promotional codes, early booking offers

Bookings made during special rate periods, using a promotional code or early booking offer cannot be changed.

Cancellations

You or any member of your party may cancel your reservation at any time. Written confirmation by mail, fax or email from the ‘lead name’ on the booking must be received at our offices. You will have to pay the applicable cancellation charges as shown below. The remaining funds will be refunded as soon as possible from receipt of your written cancellation.

Period before arrival date cancellation is received to us in writing / % of booking price

More than 56 days -20% 29-56 days- 50% 15-28 days-60% 7-14 days- 90% Less than 7 days- 100%

Cancellations to special rate periods, promotional codes, early booking offers

Cancellations to bookings made during a special rate period, use of a promotional code or early booking offers are non-refundable.

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